Re: (PM) Problems with ??

Josh Richards (jrichard@livingston.com)
Tue, 27 Jan 1998 17:11:28 -0800 (PST)

On Tue, 27 Jan 1998, stathy wrote:

> I have been having some problems with a few customers of mine and it is
> a confusing situation. They seem to be having problems with their
> dial-up connection. They connect fine but they cannot exchange data or
> view any web sites or anything. When I run sho sess from the command
> line it shows that they are idle as long as they have been connected.
> This only seems to happen to a few of my customers and appeard somewhat
> random. We have had some problems after applying the BSDI 3.1 patch for
> radius, but it does not seem likely that it is radius. OS&IAS - BSDI
> 3.1 and PM3

A traceroute from another host on your network would be useful for
debugging. Also a "show route" from the PM. If they are getting logged in
and authenticated RADIUS is most likely ok.

In the past, I've found this is almost always a modem a TCP/IP stack
problem on the client. Can you ping the user from the PM itself?

----
Josh Richards - <jrichard@livingston.com>
Beta Engineer
Lucent Technologies (Remote Access Business Unit)
(previously Livingston Enterprises, Inc.)

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