> AFAIK there is no counter-measure for this situation. We have written that
> into our terms of service agreement as an unacceptable use of service. We
> specify that we offer unlimited usage not unlimited access. If you are sure
> they are abusing your service, make them aware of the fact that no one else
> can use that modem while they are camped out on it and offer them a
> dedicated connection (we charge $100 per month for dedicated analog). It
> still takes a good old fasion set of written rules to define how your
> service should and should not be used, it can be a powerful weapon and is
> undisputable. Otherwise tell them to go clog up your compititions modem
> pool.
IMO, this is the only way it can be done. I'm speaking entirely for
myself here.. I worked for an ISP before coming to Lucent/Livingston. You
must state very clearly in your AUP that any "unlimited/unmetered"
accounts are for _interactive_ usage only. There are simply too many ways
the reset the idle counter, it would be impossible to do this (Think about
how many ways there are to send data down the pipe...).
Definitely implement RADIUS Idle-Timeout AND Session-Timeout for all
non-dedicated accounts - this is NOT unreasonable--the only accounts that
should be able to sit on 24/7 are dedicated accounts. If you have not
structured your accounts/services in such a way as to enforce that
statement, then you would have a very hard time using any technical
fix, even if there was one, because you have not stated in your AUP
that this is not allowed..
FYI: My previous employer's policy stated a 30 minute idle timeout, with
an 8 hour "auto-logoff" upon which the user could reconnect right after
again if they wanted to. If the user has an auto-reconnect feature turned
on--tough luck--that is the nature of selling "unlimited/unmetered"
Internet access...
Sometimes you can call those users who you notice at the top of your usage
charts consistently and explain to them (politely) that they are using the
account as a "dedicated" account and give them the choice of lowering
their usage (read: "fixing" their e-mail client) or purchasing a
dedicated-class account from you....for some reason many seem to choose
the former.. ;)
Getting off topic - further discussion taken to inet-access@earth.com..
#include <std_disclaimer.h>
> ----------
> > From: Greg McKenzie <greg@access.aic-fl.com>
> > To: portmaster-users@livingston.com
> > Subject: (PM) Filtering Mail Pings
> > Date: Tuesday, January 20, 1998 6:56 AM
> >
> > Has anyone figured out how to filter out the pings from mail clients. We
> > have at terrible situation here where our dialups are basically putting
> > themselves on life support (connection to Internet) once they dialup.
> > Seriously we have login that last 23 hrs until we disconnect them. They
> > are using their mail client to check their mail every x minutes. We
> > have played
> > with the idletimer over and over, but no luck. So we would like to see
> > if we can filter the call to the mail server port, and NOT have it
> > reset the idle timer.
> >
> > Any ideas, if you already don this can you share the feat ! We are
> > running PM3s with 3.72 on WinNT boxes.
> >
> > Thank you in advance.
> > Greg
> > greg@access.aic-fl.com
> >
----
Josh Richards - <jrichard@livingston.com>
Beta Engineer
Lucent Technologies (Remote Access Business Unit)
(previously Livingston Enterprises, Inc.)
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