>
> > Just what does the telco claim could possibly be causing it on our part?
>
> Modems. According to them, if it is their fault, I should be seeing all
> channels drop at the same time. Since I routinely lose one customer at
> a time, they claim that it must be the modems.
Best bet is to never let the telco in on the 'secrets' (ie, modems).
Simply tell them that your T1 span (that carries the PRI) is in trouble;
you are getting a lot of BPV's, and it is going in and out of yellow.
Don't say anything else.
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