(PM) REQUEST: Watch for entire modem card in 'DOWN state

MegaZone (megazone@livingston.com)
Wed, 19 Nov 1997 00:17:45 -0800 (PST)

We're trying to get info on an issue. If you find an entire modem card with
all modems 'DOWN' and a 'reboot' does not clear this:

Please immediately call support and let them know this is what you are seeing
and have an Urgent ticket opened. This can be cleared by a power-cycle, but
we're asking that you don't do that until we can get on the box to log it.
We've seen this happen but not reproduced it and we need to catch info from
a unit when this is actually happening.

We thank you in advance for cooperation in rooting out this issue.

-MZ

--
Livingston Enterprises - Chair, Department of Interstitial Affairs
Phone: 800-458-9966 510-737-2100 FAX: 510-737-2110 megazone@livingston.com
For support requests: support@livingston.com  <http://www.livingston.com/> 
Snail mail: 4464 Willow Road, Pleasanton, CA 94588
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