Yes, outside of the Americas support is run differently. We don't do
direct support, the VARs are supposed to provide front line, and we
support the VARs. That's just how the system was setup.
However, if the VARs are not providing good support - TELL US. We don't
have a way of knowing if a VAR isn't getting answers out unless we are
told.
If you are in EMEA (Europe, Middle East, Africa) territory, you can email
emea-support@livingston.com.
If you are in the Asia-Pacific territory, you can email
asia-support@livingston.com
State up front that you've talked to the VAR and they haven't helped over
a period of X days or whatever. We are not the type of company that wants
customers left hanging in the wind...
But do not abuse these channels. Direct support requests are likely to be
refered back to the VAR if you haven't tried them, that is how the system
works.
-MZ
-- Livingston Enterprises - Chair, Department of Interstitial Affairs Phone: 800-458-9966 510-737-2100 FAX: 510-737-2110 megazone@livingston.com For support requests: support@livingston.com <http://www.livingston.com/> Snail mail: 4464 Willow Road, Pleasanton, CA 94588 - To unsubscribe, email 'majordomo@livingston.com' with 'unsubscribe portmaster-users' in the body of the message.