(PM) Forwarded mail...

MegaZone (megazone@livingston.com)
Tue, 4 Nov 1997 00:41:31 -0800 (PST)

Once upon a time syamahat shaped the electrons to say...
>I have a customer who's using an Acer 56K modem who connects most of the
>time at 28.8K instead of 40-42K that most of the people who use the Acer
>56K modem connect into us. This customer is the only one who's dropping
>from the 40-42K range into the 28.8K range. He's had the telephone
>company replace his telephone lines, so he's positive that it's not the
>phone company. Any help that you can give me is greatly appreciated.

Replacing the line means precisely dick. (Ok, who *didn't* see MIB?)

Seriously, they probably ran the line from the same CO - probably just
switched the pair he was on in the cable.

If the CO he is calling, or even just the switch he is on in the CO, is
not the same as the other callers, it means nothing. He could have an
extra A-D conversion, he could be on a SLC with muxing, etc.

If possible, see if you can get him to try it from a location where it
is working for others.

Oh, and hte obvious, make absolutely sure he is running the same rev of
modem code as the working users and that he isn't an oddball with early code.
That'll never work.

-MZ

--
Livingston Enterprises - Chair, Department of Interstitial Affairs
Phone: 800-458-9966 510-737-2100 FAX: 510-737-2110 megazone@livingston.com
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