I pulled the new cards but stayed with ComOS3.7. I have gone to a lot of
work to rearrange my traffic to put a single PM3 with new cards on a test
number.
I am going to test for about a week with employee users, and then try going
back on-line with live traffic on the new cards. If LE doesn't do a good
job resolving the 3-5% of my customer problems I expect to have, I will
be very disappointed and LE will have really dropped a notch in my book.
My experience from 3.5/old cards is that if a customer calls with modem
difficulties
(USR, Diamond, etc..), I do all the normal hair pulling, init strings, etc..
When I have called LE to open a ticket, it takes them a day or two to get
back to me, I pull a debug trace, mail it to them, and then never get any
real help. By that point the customer has left or bought a new modem.
Tim Hodges
7thodges@3rivers.net
At 12:13 PM 8/29/97 -0400, you wrote:
>We downgraded all our units and are waiting for a comos revision before we
>try implementing the 56k cards/3.7 comos again. I would like to add to this
>thread that the pm3's running old cards and 3.5c6 is *ROCK SOLID* and we
>are *very* happy with them. It is just that the implementation of the 56k
>and/or 3.7 is not ready for prime time. I am patient and will wait till the
>bugs to be ironed out before making any final judgements. Anyone know when
>the new comos update will be out to fix the usr 33.6 and other dropping
>connection problems? Livingston? It would be nice if LE would keep the list
>informed with status reports, etc. instead of ignoring the obvious swelling
>of discontent among PM owners.
>
>Enough said,
>
>Chris Evoy
>HyperNet
>cevoy@lonet.ca
>http://www.lonet.ca
>
>
>----------
>> From: Jake Messinger <jake@ams.com>
>> To: portmaster-users@livingston.com
>> Subject: Is anyone happy with the 56k cards?
>> Date: Friday, August 29, 1997 10:26 AM
>>
>> I'm seeing enough email on the list to concern me about the performance
>of
>> the PM 3.
>>
>> I would like to know, out of those of you who have the pm 3's with the
>56k
>> cards:
>>
>> Are you happy with them?
>> Are they working okay?
>> Are they faster than the old cards?
>> Are they slower?
>> For those who replaced pm 2's with pm 3's+56k, where are you on the
>> functionality scale? Are you customers getting worse service? The same
>> service, or BETTER service?
>>
>> I ask this for a few reasons:
>>
>> 1. I have a customer who is quite unhappy with the performance of the pm
>> 3 with the 56k cards. He says he is LOOSING customers because of it.
>> He wants to go back to pm 2e's.
>>
>> 2. I need to make a decision as to whether the PM 3 is something I want
>to
>> continue to use, sell and support
>>
>> 3. Livingston, as you may know, has filed with the SEC to sell stocks. I
>> just printed the 108 page filing. I want to make a recommendation as to
>> whether to invest in the company or not and the performance of the PM 3
>is
>> critical to that recommendation.
>>
>>
>~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~
>> Jake Messinger 713-772-6690 jake@ams.com
>> Advanced Medical Systems, Inc. jake@uh.edu
>> 8300 Bissonnet #400
>> Houston, Texas 77074 http://www.ams.com/~jake
>>
>~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~
>
>
>