Greetings Alex,
> Except tonight, they said "downgrade to 3.5.1b20" until the wierd lockup
> problems are worked out.
No way! Stick with 3.7!! We've got to move forward..at this point the
K56 stuff that we're doing is ahead of the pack by weeks -- believe
it or not we're all out there paving. All this time we figured that we
were all so far behind, but I'd say that we're ahead. We just need to get
more of those K56 client end modems updated, but at this point our central
site k56 piece is working.
>
> IE: User calls in, computer 'freezes'.
>
> Lost three customers so far on this one. And, livingston support, in thier
> infinite wisdom, tells me that 'they have no information as to when the
> fix will be out'. Hrmph.
The fix is out..them thar HSP type modems are confirmed (but yes, it's
near impossible to test all batches) to be working with our K56 cards.
which is in 3.7.
>
> Also, my trust of livingston has gone down hill (I don't think it has ever
> before), with the recent events surrounding why we, number
> ninety-something did not recieve modems yet, because 'our form telling
> livingston how many modems we needed was not filled out yet / returned.'
>
I hate paper (read: forms), but this darn stuff leads to big-time credits
for you, so this formality is definitely a necessity so that YOU get paid.
> My question is, why wasn't this noticed a *long* time ago? How about when
> they got to us in the line, could they have thought, "Gee; we don't have
> the information for this order; shall we call the customer?" Instead, they
> ignored it, and we have yet to get the cards.
I'll bet this won't happen too often in the future ;)
>
> HoHum. I hope ISPCon is good. Anyone else going?
>
I'm there tomorrow...for those that show up, you'll actually get to see
the 56k stuff (if you haven't already), 'Betty', and why heck, even Carl
will be there to provide some insight into RADIUS. Betty is that stuff
that Josephine has been recruiting beta sites for and I gather that Brian
(Lloyd) will be on hand to show it too. Andy has a new improved GUI you
could probably test drive and if you want to get into that 'Someday' deal,
then I'm sure that Joe can take your order ;). Midas just might make it
out too. So, jump into the next SWA flight or something and invest in
your future, but make sure that you compare apples to apples.
See ya ... Todd
>
>
> On Wed, 20 Aug 1997, Tom Samplonius wrote:
>
> >
> > On Wed, 20 Aug 1997, Mark Conway Wirt wrote:
> >
> > > A PM3, with 3 10 modem cards. ComOS version 3.5.1b20. The lines
> >
> > Upgrade to 3.7.
> >
> > This is the first thing that tech support will tell you when you call.
> >
> > Tom
> >
> >
>
E. Todd Taylor Livingston Enterprises Inc. Phone: (800) 458-9966
Support Engineer 4464 Willow Road Fax: (510) 737-2110
todd@livingston.com Pleasanton, CA 94588 http://www.livingston.com/