> David,
> AFAIK, they have a "sorting program" for incoming email to
> support@livingston.com that checks if the mail came as a Cc or a To.
> And if it came Cc'ed to support, the program dumps that mail.
> LE can probably verify that better, or you can search the archives.
>
> On Thu, 14 Aug 1997, David Denney wrote:
> > On Wed, 13 Aug 1997, Sherwood Portmaster-List wrote:
> >
> > > and the rest of the list... it's been noted that you should _NOT_ cc:
> > > support@livingston.com send it separately so they don't sh^tcan it...
> >
> > FUCK THAT! Why would a CC: to support (which __IS__ listed in docs
> > as an offical support channel!) throw anything away? I will not send
> > the report again, and I do expect a response.
*gaK* teach me not to go to sleep before noon...yeah, this was bothering
me since I feel bad if I give incorrect information... but so far, except
for the port speed on a Mac with a Global Village, I'm doing pretty good!
Anyhow, I tried the portmaster-user search engine on the Livingston
website...you all should take a look.. I had no idea Livingston started in
1980 8)
Anyhow, this is the message from MZ...
******************************
From: MegaZone <megazone@livingston.com>
Message-ID: <199707160152.SAA16476@server.livingston.com>
Reply-To: MegaZone <megazone@livingston.com>
Date: Tue, 15 Jul 1997 18:52:53 -0700 (PDT)
Organization: WPI Discordian Society, Undocumented Cabal of the Accursed
Saint Shiranto Joe
Once upon a time Jon Lewis shaped the electrons to say...
>Am I having parity errors, or do I really remember a message several
>months ago saying messages sent to portmaster-users and cc'd to
>support@livingston.com were automatically ignored by
>support@livingston.com?
No automatically, but they run the risk of being ignored. Since the techs
use 'filter' to sort the incoming mail into boxes, if you send it to the
list
but CC support - filter is going to sort on the "To:" line and it won't go
into the support queue.
I try to discourage people from sending mail to the list AND to support.
On top of everything else, it is annoying. I also tend to ignore them on
the list.
-MZ
-- Aloha from Paradise,Sherwood