Re: PM-3 and T-1 (fwd)

Richard Hodges (rh@alpine.net)
Tue, 12 Aug 1997 12:05:31 -0700 (PDT)

All,

It looks like I have an apology to make...

On Tue, 12 Aug 1997, MegaZone wrote:

> Once upon a time Richard Hodges shaped the electrons to say...
> >Are you shipping to (non-beta) Internet Service Providers?
> >That is a YES or NO question. Please answer YES or NO!
>
> Yes.

Ok. Thank you. I saw a lot of posts from people who have not
received anything, and *nothing* from anyone who did.

> >You still have not answered why we are waiting...
>
> How many times do we have to say there was a compatibility problem that
> caused the shipping halt? Have you missed the other posts? Shipping the
> hardware when the state of the software was unknown was seen as pointless.

I thought it was a rumor, rather than official word from Livingston.

> We'd have people shoving cards into chassis with no code to run them. Don't
> think so? Even beta sites did it, despite a note in the boxes saying not to.

Argh. I guess you were pretty unhappy about that.

> So we kept building the hardware.
>
> Now that we have confidence in the code and 3.7 is going through final checks
> we let the cards out the door again. It takes couple of days for cards to
> reach users, so we have some time to get the code out.

I can understand that.

> >Yes, I am calling you a LIAR. The modems are NOT shipping, and you
>
> Now you've gone too far. SCREW YOU! They are shipping. So get stuffed.
> Calling someone a liar when you have your head on backwards. I don't
> think we handled the delay well, we should have said something. But I
> don't tolerate crap like this.

You don't have to take it. I appologize.

> Don't start calling people liars when you don't have a clue what you are
> talking about.

I'm looking for clues. I wasn't getting them. If there are any other
ways I can appologize, kindly let me know.

-Richard

--------------------------------------------
Richard Hodges | (702) 888-3000
Alpine Internet | 400 Fairview Drive
rh@alpine.net | Carson City, NV 89701
member, ISP/C