Re: No Modems... Why?

Sherwood Portmaster-List (livingston@iav.com)
Sat, 2 Aug 1997 22:45:17 -1000 (HST)

On Sat, 2 Aug 1997, Kelley Lingerfelt wrote:
> On Fri, 1 Aug 1997, Sherwood Portmaster-List wrote:
> > On Sat, 2 Aug 1997, Kelley Lingerfelt wrote:
> > > On Fri, 1 Aug 1997, Leonard wrote:
> > >
> > > > What I gathered from "Message 3" was that Livingston would be able to
> > > > provide _all_ 2000+ ISPs of PM3s at least 1 set (and I have no idea what a
> > > > set is, but you get what I mean) of the new modems by July 15th.
> > > > Well, that's my interpretation, at least. Could be wrong.
> > > > But we already waited about half a year now. Compared to that, a couple of
> > > > weeks should be a piece of cake. :)
> > > > Cheers!
> > > > Leonard.
> > > I agree that we can all wait a couple of more weeks, my main
> > > complaint is that they led us all to believe we would receive the modems
> > > this week. Then nothing, all they had to do was post a message
> > > acknowledging the delay.
> >
> > Hmm, what planet am I on then? From all the correspondence, they
> > 'started' shipping ... that doesn't sound to me like they meant that they
> > were shipping to everyone! And from MZs notes keeping us up-to-date he
> > noted something like All registered owners would recieve their first set
> > within the first 30 days from start of shipping...and they were hoping to
> > fulfill all registered owners demands within 90 days after the start of
> > shipping. I see no deceit or attempts to mislead within that, or am I
> > naive? And I never saw a 'date' of July 15.... care to forward that
> > message to me?
>
> You never see anything that isn't completely pro-Livingston, they do no
> wrong ever in your eyes. The July 15 was a typo, and there wasn't a
> message, he was referring to a conversation that was had with LE.

8) I don't? Maybe that's because, for 'my' purposes they have yet to do
something wrong. I mean if I needed wanted some of the features that
others want then sure, I'd bitch just as much! As it is, I had an OS-HS
that died over the weekend a few weeks ago. It was a new unit that just
went belly up. If it was mission critical then I would have raised holy
hell!

Hey, and don't you EVER forget, I'm the one constantly carping about the
ticket takers! They, IMO, are the weakest link in the support
organization! I was incorrectly informed about using 1D for 2 PRI, so
hmm, yeah, I do have a beef that NFAS isn't out yet!

But since the telco will charge me a $200-300 'programming fee' I might as
well wait until my next PRI order comes up.

> > > They are always touting that they never discuss dates, but they did
> > > say they were sending the modems out the last week of July. *Evidently*
> > > they didn't. We all suspected some would be later than others, but we
> > > were all looking forward to hearing from the ones that got them, just to
> > > know what to expect. A major disappointment, if you know what I mean.
> >
> > At this point, I would be inclined to think that they would be shipping
> > sets out to the Beta sites that assisted in the testing of such. And
> > AFAIK, these sites are not allowed to discuss what is going on, not so
> > much to keep us in the dark as to not cause confusion.
>
> I never read into the letter, anything about sending out to beta sites. If
> that is the case, then I don't read between the lines as well as you do.

True, there was nothing about the beta sites in any e-mail, this comes
from talking with Raymond and crew while they got my OR-HS back up from
flash-death... I would hope that the Beta sites would be first to get
additional units from Livingston, seeing as they did assist with testing.

> > Hell, I'm surprised that they actually announced it as shipping! So quit
> > griping and patiently wait, if you can't, go find another NAS vendor and
> > hope that you'll get half of the information and support that Livingston
> > gives you/us!
>
> Hell, maybe that was why I started the thread to start with, I love em
> just as much as you do. Hell, I love my brother too, but if he was kinda,
> sorta ready to do something, but wasn't, I would be on him like stink on
> shit. You ever notice how there is a numbing silence on this list, when
> something is expected from Livingston, but doesn't happen.

Ah, yeah, that's true, like WHERE IS NFAS!!!!!

8) Then again this isn't the 'official' channel, so we shouldn't expect
anything other than helpful support from other PM users...

> > *moan* *groan* *bitch* *bitch* *bitch* <-- sound of you idiots who can't
> > be constructive....
>
> As I stated above, maybe if you look at it from the ground instead of
> from your penthouse in Paradise, it is meant as constructive criticism.

How is this bitching being constructive? Instead, proact... ask for
people to e-mail a petition to sales@livingston.com.

Okay okay... enough of 'my' bitching... I'm through with this thread...

hehe...

--
Aloha from Paradise,


Sherwood