Re: E-mail support (fwd)

Stephen Fisher (lithium@cia-g.com)
Sun, 20 Jul 1997 00:33:12 -0600 (MDT)

On Sat, 19 Jul 1997, MegaZone wrote:

> Once upon a time Eric Kozowski shaped the electrons to say...
> >As for an auto ACK, try procmail or req.
>
> An auto-ACK was vetoed at the top. The opinion is that a message that
> only says 'we got your mail' means nothing. If it doesn't bounce, we
> got it. If we had it folded into the tracking system so it said "We got
> it, and here is your tracking number" then it is worth having.

Uhh... An auto-reply gives tons of warm fuzzies and a feeling that
Livingston actually received the e-mail - if they are going to respond or
not :).

> A simple 'we got it' is simple - but doesn't tell you anything useful
> like a tracking number. And it wouldn't make any difference in actual
> support.

See above.

- Steve
- Systems Manager
- Community Internet Access, Inc.
- Gallup and Grants, New Mexico