RE: NT/PM weirdness
Donald Maner, Jr. (donjr@netdoor.com)
Tue, 15 Jul 1997 13:43:40 -0500
On Tuesday, July 15, 1997 1:02 PM, David Davies [SMTP:David@buckeyeweb.com]
wrote:
>
> >We've got a dialup customer, who is running WinNT Workstation. When he
> dials into our POP, using a Livingston PM2, he gets an error message:
>
> >Error 720: No PPP protocols configured
>
> MS says that this is caused by not having a protocol installed. I
disagree
> with this. I ran into this exact same error with the Steelhead routing
> software and was never given a resolution from MS on it. I had to remove
> steelhead and the RAS services from my machine and re-install them. I
would
> suggest this customer remove RAS, re-boot, and re-install RAS on the
> machine.
And on that note, this customer must be sure to reinstall the latest
service pack that he has BEFORE rebooting the computer AFTER reinstalling
RAS.
Donald Maner, Jr. donjr@netdoor.com