> > The real problem is
> > that notes to support@livingston.com are going into a black hole. I am
> > reporting minor
> > bugs and not even receiving a "yes we got it" message.
I like the REQ program for this reason. Mail sent to a specific address is
auto-replied with a generic "we got it" message and an assigned tracking
number. Some customers hate the "auto-reply" because a real human
didn't answer the question right then and there, but most customers
get a warm-fuzzy from knowing that their question has a specific tracking
number.
REQ can be found via the major unix software archives, and at www.ugu.com
We now return you to the more relevant PM topics ;-)
--John-David Childs (JC612) @denver.net/Internet-Coach System Administrator Enterprise Internet Solutions & Network Engineer 901 E 17th Ave, Denver 80218 It's not that I'm afraid to die. I just don't want to be there when it happens. -- Woody Allen