> Hi,
>
> A quick look at various messages on PM-Users I see an awful lot c.c.'d
> to support.
I havent seen support complain yet.
> While I think that there are numerous reasons why this practice should
> be applauded (I have done it myself) I wonder if LE should maybe have a
> few different eMail boxes depending upon content.
I think they have a pretty good dist system.
> One that springs to mind immediately is RFE's. while improvements are no
> less important than repairs in the long term, faults and problems should
> really take priority (If it doesn't have a particular feature now it is
> unlikely to have it tomorrow and most people can live with it, whereas
> if you can't get a particular feature working you usually need it
> today.)
RFE's should maybe go to sales@livingston.com
> Although it hasn't happened to me, I would hate to think that my message
> to support might get missed because of a deluge of RFE's, me too's and
> complaints about missing T-Shirts :-)
Hey the T-shirt thing was important! ;-). And if it hasn't happened to
you, why are you choosing this day to mention it?
> If you think these are just the ramblings of a very tired and bored tech
> on a friday afternoon please treat it as such and don't bother replying,
> other comments (good or bad) are welcome, and please, don't c.c. it to
> support :-)
No its okay, I can understand your point. But I really dont think its been
a problem, or MZ woulda bitched at us by now.
And usually I use support@livingston.com as a 2nd or 3rd alternative to
other channels. I call them first. THen I ask on the user channel.
> Cheers
>
> Phil
>
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Jake Messinger 713-772-6690 jake@ams.com
Advanced Medical Systems, Inc. jake@uh.edu
8300 Bissonnet #400
Houston, Texas 77074 http://www.ams.com/~jake
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