Re: ISPs in trouble? (fwd)

Matthew S. Crocker (matthew@crocker.com)
Wed, 13 Nov 1996 11:52:06 -0500 (EST)

> Based on what I've read (I think in the magazine "tele.com") and If I
> didn't mistake your previous post, the telcos are trying to SINGLE US OUT
> because we are overloading their phone switches with people spending hours
> and hours of time online. I think the magazine cited that in one city, the
> average length per call more than doubled due to people calling ISPs.

Yep, it was tele.com. I know they are trying but I don't think the PUC
will let them. I think what will end up happening is the consumer will
lose unmeasured service (which is what should happen) and they will
pay/minute for the calls.

> I'm more worried about RBOC's being empowered to charge us for our analog
> lines.

The PUC won't/can't let the do that. What is the definition they will
use to find out who needs to get the new rate?

> Yes, but you recently lowered your prices which shook our faith terribly.
> I was longing for the day that I could jack my unlimited access up to
> $60.00 a month.

Yeah, we had to lower the rates, too many customers were going to our
competition. We are still getting huge signups on the low rate ($8.95)
but we lost a lot of the 'middle road' people.

> So how the heck do we make it such that we can charge a few bucks more to
> make a little profit. I'm going to fume through the roof when half our
> customers call us to quit because "AOL is 19.95"

Off better service, charge what you need to to stay in business. You
can't compete on price with the big guys so why bother. People expect to
pay for the service. Whats better, have 500 customers at a higher rate,
give them great service and make some money or have 5000 customer, charge
then next to nothing and no service and make the same money? I would
rather stay small and profitable.

-Matt