October 1st, I have a problem with ports s20-s29 picking up when
the modem answers.
I make a tech support call, get a very friendly female who is trying
her best to help me out, creates a ticket, overnights me a new
10 port board to try.
October 2nd, Board arrives, I install, doesn't work. I call tech
support, I get ANOTHER friendly female who pulls up my history and
goes over the problem. Recommends upgrading to the new OS first.
Says it may or may not work, but I should upgrade anyways to fix
bugs that are present in the current version I am running.
October 3rd, OS is updated, ports are still not working. Call
tech support and I get the first lovely female that overnighted
me the 10 port board. Pulls up my history and says, I'll talk to
an engineer ( Hardware ) to see if he has a solution, but I am going
to overnight you a loaner ( PM2e ) that you can use while you send
yours in.
October 4th, Loaner is shipped. I call to confirm it.
October 5th, Loaner arrives, I configure it and call back to tech
support to compliment on the quick service I have recieved from
them so far. Loaner works great.
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Bottom line, sometimes you can be helped quickly and sometimes you
have to wait. I have customers that have problems with their PPP
connections and sometimes it takes time for me to either get back
to them, or solve the problem. The above example has taken place this
week and I am so pleased with Livingston and their support for me, we are
ordering 3 more PM2e's to replace 3 DEC's that we have and are older then the
hills.
Carl, Brian, Jen, thanks for your support and extra energy you put
forward to help out in a maillist and on the phone.
Chris
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Chris Michaels
NetLink Systems LLC.
Kalamazoo Michigan
Voice: 616-345-LINK
EMail: chris@net-link.net